401-289-3757    |     info@puppypan.com     

Return & Refund Policy

Thanks for shopping at www.puppypan.com.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are nonrefundable.

Contact Us

Please feel free to contact us directly for recommendations how to best ship your purchase back to us.

Phone: 401-289-3757
Fax: 401-289-3759
Email: info@puppypan.com
Address: 28 Oyster Pt., Warren, RI 02885-4117

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  • About Puppy Pan

    Puppy Pan offers an alternative that can be used alone or in conjunction with taking your pet outside, providing convenience and flexibility for dog owners. The Puppy Pan system is superior to other indoor dog systems because of our custom designed pan which meets the particular requirements of a wide variety of dog breeds.

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